At Medizone Aesthetics/Solsystre, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, and make purchases. Please review this policy carefully to understand how we handle your information.

By using our website, you consent to the practices outlined in this Privacy Policy. If you do not agree, please do not use our services.

  1. What Information Do We Collect?

We collect two types of information: Personal Information you provide directly and Non-Personal Information that is collected automatically as you interact with our website.

  1. Personal Information You Provide
  • Account and Profile Information: When you create an account, we may collect your name, email address, phone number, shipping address, and any other details necessary for account creation.
  • Order Information: When you make a purchase, we collect payment details (credit/debit card), billing address, shipping address, and details about the products you purchase.
  • Customer Service Communication: If you contact customer service, we may collect your name, email, phone number, and the content of your inquiry.
  • Other Personal Data: Any information you voluntarily provide through forms, product reviews, or interactions on the site.
  1. Automatically Collected Information
  • Device and Usage Data: We collect your IP address, browser type, operating system, and device data to monitor site performance and improve user experience.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to gather information about how you interact with our website. This data helps us improve the user experience by tracking browsing activity, clicks, pages viewed, and other site usage statistics.
  1. How Do We Use Your Information?

We use the information we collect for several purposes:

  1. To Provide and Improve Our Services
  • Order Fulfilment: To process and ship your orders, including processing payment and communicating order status.
  • Account Management: To create and manage your account, including preferences and order history.
  • Customer Support: To assist with inquiries, returns, exchanges, or troubleshooting.
  1. For Marketing and Communications
  • Email Marketing: If you opt-in, we may send you marketing emails about new products, promotions, or store updates. You can unsubscribe at any time by clicking the unsubscribe link in any email or contacting us directly.
  • Targeted Advertising: We may use cookies and tracking data to show you relevant ads on third-party websites based on your interests and interactions with our site.
  1. To Improve Our Website
  • Analytics: We use data collected from your device and usage patterns to understand how our site is used, optimize functionality, and ensure that our website is working efficiently for users.
  1. For Legal and Compliance Purposes
  • Legal Obligations: We may use or disclose your personal information when required by law, such as responding to a subpoena or legal request, or to protect our rights and safety or that of others.
  1. How Do We Obtain Your Consent?

We collect and use your personal information primarily based on your consent. By providing personal details for transactions, placing an order, or creating an account, you consent to the collection and use of that information.

  • For Order-Related Purposes: When you provide us with your information to complete a purchase, verify payment, arrange delivery, or process a return, we assume that you consent to us using your personal data for these specific purposes.
  • For Marketing: If we want to use your information for secondary purposes, such as sending promotional emails, we will request your explicit consent. You can opt-in or opt-out by following the directions provided at the time of collection or by contacting us at any time.
  • How You Can Withdraw Consent: If you change your mind after opting in to marketing communications, you can withdraw consent by contacting us at support@solsystre.com, or by using the “unsubscribe” link in our marketing emails.
  1. Disclosure of Your Information

We may disclose your personal information in the following situations:

  1. Third-Party Service Providers
  • Payment Processors: We use third-party services, such as Razorpay, Google Pay, PhonePe and/or other payment gateways, to process your payment securely. These providers are responsible for safeguarding your card details, which are encrypted and stored by them, not us.
  • Shipping and Delivery: Your shipping details (name, address, and contact) may be shared with trusted delivery partners to fulfil your order.
  • Marketing and Analytics Providers: We may use third-party marketing and analytics providers to track site usage and deliver targeted ads. These providers may collect personal data in accordance with their own privacy policies.
  1. Legal Requirements
  • Compliance with the Law: We may disclose personal information if required by law, or if we believe disclosure is necessary to comply with legal processes or protect our rights, property, or the safety of others.
  1. Business Transfers
  • Sale, Merger, or Acquisition: In the event that our business is acquired, merged, or sold, your information may be transferred to the new owners to continue providing services to you.
  1. Security of Your Information

We use industry-standard security measures to protect your personal data from unauthorized access, alteration, or destruction. This includes using Secure Socket Layer (SSL) encryption for sensitive information like payment details.

  • Payment Information: Your credit/debit card information is processed through a secure payment gateway, and we do not store this data on our servers. All payment transactions are encrypted using PCI-DSS standards.
  • Data Retention: We retain your information only as long as needed for the purposes outlined in this policy or as required by law.
  1. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience and gather information on how our website is used.

  • What Are Cookies?: Cookies are small data files that are placed on your device to remember your preferences, track your activity, and improve site performance.
  • Opting Out: You can set your browser to block or delete cookies; however, doing so may limit certain features of the website.
  • Types of Cookies:
    • Essential Cookies: Necessary for website functionality (e.g., session cookies).
    • Performance Cookies: Used to track website analytics.
    • Targeting Cookies: Used for personalized advertising.
  1. Age of Consent

By using our website and services, you confirm that you are at least the legal age of majority in your jurisdiction or that you have obtained consent from a parent or guardian if you are a minor.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Any updates will be posted on this page, with an updated "Effective Date" at the top of the page. If we make material changes, we will notify you via email or on the website.

  1. Your Rights Regarding Your Information
  • Access: You have the right to access the personal information we hold about you. You can request a copy of your data by contacting us.
  • Correction: You have the right to correct any inaccuracies in the information we hold about you.
  • Deletion: You can request the deletion of your account and personal data. Please contact us, and we will process your request in accordance with applicable laws.
  • Opt-Out of Marketing: You may opt-out of receiving marketing communications at any time by following the unsubscribe instructions in emails or by contacting us.
  1. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

  • Email: support@solsystre.com
  • Address: 303, Primus Business Park, Ambika Nagar-2, Road No 16A, Wagle Estate, Thane- 400604